FAQs & Help
Returns & Exchanges

How do I make a return/exchange?

Click My Return/Exchange to start your return or exchange.

What is your return policy?

We accept returns for any reason within 30 days of your purchase. The items must be unwashed and undamaged with original tags still intact. All domestic returns are free. If you are located outside of the United States, see "How do I make an international return?" below.

How do I make an international return?

Prepaid shipping labels are not available for purchases made outside the United States. Please use a shipping service of your choice to return the product in its original packaging to the address below.

Revtown Returns

c/o FedEx Fulfillment

700 Commerce Parkway West Drive

Greenwood, IN 46143

What is your exchange policy?

We do exchanges for the same item in a different color or size. For everything else, we will help you return your order and place a new order, complete with free shipping. We accept exchanges for any reason within 30 days of your purchase. The items must be unwashed and undamaged with original sewn in tags still intact.

When will I get my refund?

Refunds to the original payment method are typically processed within 14 days. You will receive a confirmation email confirming your return has been completed.

How do I return a gift?

We accept returns for any reason within 30 days of the purchase, and add an additional 15 days for gifts. The items must be unworn, unwashed and undamaged with original tags still intact. You may return items received as a gift for a refund to the gift-giver or as an electronic gift card to use at RevTown. All refunds will be processed at the original price.

Orders & Shipping

How do I track my package?

Check out the Track Your Order here.

Can I change my address?

If you notice an error in your shipping address please send us a text at 412-888-0020 within an hour of your order being placed. 

Can I cancel my order?

Send us a text at 412-888-0020 with your order number and we’ll do our best to cancel your order before it ships.

How long will it take to arrive?

With standard shipping, orders take between 3-7 business days to reach your door.

Do you ship internationally?

We currently offer free shipping to Canada and are working to open other countries. Check back soon.

When will my order ship?

We typically process all in-stock orders within 24 hours. Domestic orders ship via USPS or FedEx.

Do you have order cut off times?

Yes, if you order by 4pm EST, the package will arrive in the stated timeframe (1 day, 2 days, or 3-5 days). If you order after 4pm EST, add a day to the time.

What kind of payments do you accept?

Apple Pay, Amazon Pay, Visa, Mastercard, American Express, Discover and PayPal.

Are your prices in dollars?

All listed prices are in USD.

Fit, Care & Everything Else

Can you explain your different fit & styles?

The Sharp fit is slightly tighter and sharper looking, meant for dates or the office. The Automatic fit is looser and more relaxed, meant for weekends and a more casual feel. Both are unbelievably comfortable, and you wear the same size in both.

How does your sizing tool work?

The tool takes our denim & shirt measurements and matches them to you based on height and weight.

What is the best way to wash & dry Revtown products?

Cold water wash. Low heat dry.

Will my jeans shrink?

They are cotton, so if dried at high temperature, they will give about half of an inch, and return to their original size after worn.

How do your sizes compare to other companies?

We use standard sizing. See our sizing tool above for more information.

Do you have stores?

We do not have any retail outlets at this time.

What is a Revtown crate?

A Revtown crate is a box of four items, 2 jeans & 2 shirts. If you buy all four, we will give you a bonus t-shirt free of charge.

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